Reach us however works best for you — fb78 is always here.
Select the type of issue you're facing, then find the relevant solution.
Fb78 has always believed that a great gaming experience goes hand in hand with great support. This isn't just a standard helpdesk — our Help Center is built with Bangladeshi players in mind. You'll find answers to most issues right here, and if you don't, our live chat team typically responds within minutes.
The fastest way to reach fb78 is through Live Chat. Click the chat icon at the bottom-right of the site and you'll be instantly connected to a Bangla-speaking representative. Whether it's the middle of the night, a weekend, or a public holiday — our support team is available around the clock. No English required; the entire conversation can be held in Bangla.
Payment issues can be stressful, but they're usually quick to resolve at fb78. If you've deposited via bKash or Nagad and the amount isn't showing in your balance, start by grabbing your transaction ID and submitting it through live chat. In 90% of cases, the issue is sorted within 5 minutes. For withdrawals, having a verified account makes the process even faster.
A lot of players ask why account verification or KYC is necessary. It's actually there to protect you. If someone tries to open an account using your identity, the verification process stops them in their tracks. Simply submit a photo of your National ID and your account will typically be verified within 24 hours — after that, withdrawals go through without any extra hassle.
If you're having trouble with the mobile app, start by checking your phone's internet connection. Then close the app and reopen it. If that doesn't help, clear the app cache or uninstall and reinstall it. The fb78 app runs on Android 8.0 and above, and iOS 13 and above. Older phones can still access the platform easily through a mobile browser.
It pays to be careful when claiming bonuses. For the welcome bonus, if a bonus code applies, make sure you enter it at the time of your first deposit. Reload bonuses are credited at a set time each week. Cashback is applied automatically — no separate claim needed. If you're ever confused about a bonus, our support team is happy to walk you through the details.
Fb78 takes security seriously and never compromises on it. If you suspect someone has accessed your account without your knowledge, change your password immediately and notify us via Live Chat. Our team will temporarily lock the account and investigate. Enabling two-step verification brings that risk down to almost zero. You can manage your security settings from your account profile.
Fb78 wants every player to enjoy the game — but within healthy limits. If you feel your playing habits are getting out of hand, you can set a daily spending limit from your profile settings or take a temporary break. Our Responsible Gaming Full details are available on the page.
| Channel | Average time |
|---|---|
| Live Chat | < 2 mins |
| < 24 hours | |
| Payment Verification | < 5 mins |
| KYC Verification | < 24 hours |
| Account Unlock | < 1 Hour |
These are the issues fb78 users run into most often.
Common player questions on specific Help Center topics.
Fb78's support team is available around the clock. Our Bangla-speaking agents on live chat are ready to help you.